The City of Melville is developing a 5 year plan for the future of our Library services. We invite you to complete a short survey to gather your ideas, feedback and aspirations for the future. The survey will take approximately 5-10 minutes to complete depending on your responses. Upon completion of the survey you will also go in the draw to win one of 10 Dymocks’ vouchers valued at $25.00.
During the survey, please press
Next
button to go to the next page or
Previous
button to go back to the previous page.
Once you have completed the survey, please press
Submit
button to ensure your responses are included.
COMMUNITY & CULTURAL ACTIVITIES
(Q1) In your local area, how important is access to library activities and programs?
1)
Not at all important
2)
Low Importance
3)
Average
4)
Important
5)
Very Important
USAGE PATTERNS
(Q2) Do you currently visit a Library?
1)
Yes
2)
No ->
Go to Q11
(Q3) Do you visit any of the City of Melville library branches?
1)
Yes
2)
No ->
Go to Q8
(Q4) Which library in the City of Melville do you visit most frequently?
1)
Civic Square Library (Booragoon)
2)
A.H. Bracks Library (Melville)
3)
Bull Creek Library
4)
Canning Bridge Library (Applecross)
5)
Willagee Library
(Q5) How often do you use the City of Melville Libraries?
1)
More than once per week
2)
Every week
3)
Every fortnight
4)
Every month
5)
Every 3 months
6)
Every 6 months
7)
Every year
8)
Less than once per year
(Q6) If you visit more than one of the City of Melville Libraries on a regular basis, please nominate which libraries you visit?
(Please tick all that apply)
1)
Civic Square Library (Booragoon)
2)
A.H. Bracks Library (Melville)
3)
Bull Creek Library
4)
Canning Bridge Library (Applecross)
5)
Willagee Library
SATISFACTION WITH SERVICES
(Q7) How satisfied are you with each of the following elements, relative to the City of Melville library used most frequently?
Very Dissatisfied
Dissatisfied
Average
Satisfied
Very Satisfied
N/A
a) Location of library
1
2
3
4
5
6
b) Size of library & space available (e.g. meeting/study spaces)
1
2
3
4
5
6
c) Opening hours
1
2
3
4
5
6
d) Access to technology (e.g. Internet)
1
2
3
4
5
6
e) Quality of collection (e.g. books, videos)
1
2
3
4
5
6
f) Fiction including popular titles & best sellers
1
2
3
4
5
6
g) Young Adult collection
1
2
3
4
5
6
h) Specialist collections (e.g. Local History Collection)
1
2
3
4
5
6
i) Non-fiction
1
2
3
4
5
6
j) Online research resources (e.g. Ancestry, Magazines, Encyclopedias)
1
2
3
4
5
6
k) Children’s Collection & Programs (e.g. Storytelling)
1
2
3
4
5
6
l) Videos, DVDs, Music
1
2
3
4
5
6
m) Magazines / newspapers
1
2
3
4
5
6
n) Access to library resources via online catalogue
1
2
3
4
5
6
o) Range of library cultural programs & events (e.g. Adult events, Author Talks etc)
1
2
3
4
5
6
p) Home Library Delivery Service to Housebound
1
2
3
4
5
6
q) Customer service/helpfulness of staff
1
2
3
4
5
6
r) Atmosphere & surrounds
1
2
3
4
5
6
s) Access to parking
1
2
3
4
5
6
t) Access to facilities (e.g. toilets)
1
2
3
4
5
6
u) Physical access (wheelchair access)
1
2
3
4
5
6
OTHER LIBRARY VISITS
(Q8) Do you currently visit any other libraries, apart from the City of Melville public library branches?
1)
Yes
2)
No ->
Go to Q11
(Q9) What other libraries do you visit?
(Please tick all that apply)
1)
a School Library
2)
a TAFE Library
3)
a University Library
4)
State Library
5)
Other Public Libraries
(Please specify)
->
(Q10) Does this library / do these libraries offer any additional services or convenience?
(Please tick all that apply)
1)
Location
2)
Quality of Collection
3)
Academic Library
4)
Quality of Staff
5)
Transport and parking
6)
Information Services
7)
Other
(Please specify)
->
REASONS FOR LIBRARY USAGE
(Q11) What would be the 2 main reasons for you to use/visit a library?
(Please tick only 2 that apply)
1)
Borrowing books
2)
Using Email
3)
Using computers (eg.word-processing)
4)
Using Internet / Research
5)
Borrow multimedia (DVDs, CDs, Talking Books)
6)
Read / browse magazines / newspapers
7)
Study Areas
8)
Attend special events / celebrations
9)
Meet friends
10)
Attend workshops / seminars
11)
Story telling
12)
Other
(Please specify)
->
TECHNOLOGY
(Q12) Which of the following library services would you consider accessing via the Internet?
(Please tick all that apply)
1)
Browse the library catalogue
2)
Reserving / Renewing items
3)
Being advised on new items that you are interested in
4)
Joining the library
5)
Online databases (e.g. newspapers online or databases)
6)
Use online tutorials (e.g. Homework Help)
7)
Library / Council Events & Information
8)
Download Information – mp3s / ebooks
9)
Other
(Please specify)
->
OPENING HOURS
(Q13) What are the most convenient/preferred times for you to visit a library?
(Please tick all that apply)
1)
Weekday Daytime
2)
Weekday Evenings
3)
Saturday AM
4)
Saturday PM
5)
Sunday PM
6)
Other
(Please specify)
->
FUTURE ACCESS TO LEARNING OPPORTUNITIES
(Q14) How important will access to the following learning opportunities be for any members of your household in the next 5 years?
Not at all important
Low Importance
Average
Important
Very Important
a) Access to vocational education (e.g. TAFE)
1
2
3
4
5
b) Access to University courses
1
2
3
4
5
c) Access to pre-school / early parenting learning
1
2
3
4
5
d) Access to support for school research / homework help etc
1
2
3
4
5
e) Access to learning on how to use the Internet, data bases & computers
1
2
3
4
5
f) Access to informal learning for all ages (e.g. hobbies, crafts, special interests etc)
1
2
3
4
5
g) Access to opportunities for people to come together to meet, socialise and learn informally
1
2
3
4
5
h) Access to information about our community and its heritage
1
2
3
4
5
BARRIERS
(Q15) What challenges or barriers do you anticipate in accessing library services over the next 5 years?
(Please tick all that apply)
1)
Lack of personal transport
2)
Poor Public Transport
3)
Lack of Internet facilities at home
4)
Lack of Computer Knowledge
5)
Lack of time (time poor)
6)
Poor opening hours
7)
Disabled Access
8)
Diminishing Health / Eyesight
9)
Other
(Please specify)
->
COMMUNITY’S PERCEPTIONS
(Q16) Please rate the
value
the library service adds to the community?
1)
No value
2)
Low
3)
Average
4)
High
5)
Very High
6)
N/A
WHAT WOULD ENCOURAGE USE OF CITY OF MELVILLE LIBRARY SERVICES
(Q17) Which of the following facilities or services would encourage you to use the City of Melville Library Services more frequently?
(Please tick all that apply)
1)
Improved Location
2)
Convenient transport / parking options
3)
Improved collections
4)
Improved access to technology e.g. more Internet PCs, Beginner Computer Training etc.
5)
More social/cultural programs or leisure activities
6)
Attractive Layout/atmosphere
7)
More suitable Opening hours
8)
Coffee Shop
9)
More social meeting spaces
10)
More programs, events and courses
11)
Other
(Please specify)
->
DEMOGRAPHICS: The final few questions are simply to provide us with a profile of the respondents surveyed and is not able to be traced back to individuals
(Q18) Age group
1)
15 – 24
2)
25 – 34
3)
35 – 44
4)
45 – 54
5)
55 – 64
6)
65 – 74
7)
75 + years
(Q19) Gender
1)
Male
2)
Female
(Q20) Please enter your Postcode
1)
6149
2)
6150
3)
6153
4)
6154
5)
6156
6)
6157
7)
6163
8)
Other
(Please specify)
->
(Q21) Which of the following best describes your household?
1)
Live alone
2)
Couple without children
3)
Couple with children
4)
Single parent with children
5)
More than 2 related adults, with or without children
6)
Group household of unrelated individuals
7)
Other arrangement
8)
Not sure/no answer
As part of completing this survey you can go in the draw to win
one of 10 Dymocks’ vouchers to the value of $25.00
. To be eligible, we will need to capture your contact details.
This information is completely confidential and will be kept separate from all of your answers today
.
The winner will be contacted by Council on the 19th March 2010 via phone
.
(Q22) Can you please provide the following details?
Name:
Email Address:
Phone/ Mobile:
Mailing Address:
